Shipping policy

This Shipping Policy explains the delivery area, order processing times, estimated transit times, shipping charges and tracking arrangements for purchases made through gabinel.shop.

1. Delivery Area

GABINEL currently delivers only within supported mainland metropolitan France.

We do not deliver to:

Corsica
French islands
French overseas departments or territories
Military bases
PO Boxes
Addresses outside our supported mainland metropolitan France delivery area

Orders submitted using an unsupported delivery address may be cancelled and refunded.

2. Order Processing Time

Orders are normally processed within:

1–3 business days

Business days exclude weekends and applicable public holidays.

Our daily order cut-off time is:

16:00

Orders submitted after 16:00 are treated as received for processing on the next applicable business day.

The order cut-off does not constitute a guarantee of same-day dispatch.

3. Estimated Transit Time

After processing and dispatch, estimated transit time is:

3–5 business days

Therefore:

Processing Time: 1–3 business days
Transit Time: 3–5 business days

Delivery estimates may be affected by circumstances reasonably outside our control.

4. Shipping Charges

Standard shipping costs:

€7.99

For qualifying orders with a value of €50 or more:

Standard shipping is free.

The applicable delivery charge will be displayed during checkout before the order is completed.

5. Order Tracking

Tracking is provided for shipped orders.

Once tracking information becomes available, it may be sent to the email address associated with your order or made available through the relevant order information.

Tracking information may require some time after dispatch to become active.

6. Delivery Providers

GABINEL does not guarantee the use of one fixed delivery provider.

A suitable provider may be selected depending on the destination, order characteristics and operational requirements.

7. Delivery Address

Customers are responsible for providing a complete and accurate supported delivery address during checkout.

Please verify your delivery information before submitting your order.

If you discover an error after ordering, contact:

support@gabinel.shop

Please contact us as soon as possible. We cannot guarantee that delivery information can be changed once fulfilment has started.

8. Delayed or Missing Parcels

If tracking indicates an unusual delay or you believe your parcel has not been delivered, please contact us.

We will review the available shipping information and assist as appropriate.

9. Damaged, Incorrect or Incomplete Orders

If your order arrives damaged, contains an incorrect product or is incomplete, contact us as soon as reasonably possible.

Where GABINEL is responsible for the issue, GABINEL bears the necessary return or replacement shipping costs.

10. Contact

Email: support@gabinel.shop
Customer Service Hours: Monday–Friday, 09:00–16:00
Response Time: Within 48 hours