Privacy policy

This Privacy Policy explains how GABINEL collects, uses, stores and otherwise processes personal information when you visit gabinel.shop, place an order, contact us or otherwise interact with our online store.

1. Data Controller

GABINEL is responsible for the processing of personal information described in this Privacy Policy where it acts as the data controller.

2. Personal Information We May Collect

Depending on your interaction with our website, we may process information including:

Name
Email address
Billing address
Delivery address
Order information
Products purchased
Payment and transaction-related information
Delivery and tracking information
Return, exchange and refund information
Communications with customer service
IP address
Browser and device information
Website activity
Cookie and similar technology information where applicable

Complete payment card credentials may be processed directly by the relevant payment service providers rather than being stored by GABINEL.

3. How We Use Personal Information

We may process personal information to:

Process and fulfil orders
Process payments
Arrange delivery
Provide tracking information
Issue invoices
Manage customer accounts where applicable
Handle returns, exchanges and refunds
Respond to enquiries
Provide customer service
Prevent fraudulent or unauthorized transactions
Protect our website and services
Maintain business and accounting records
Comply with tax, accounting and legal obligations
Establish, exercise or defend legal claims
Improve our website and services where permitted
Conduct optional analytics or marketing activities where legally permitted and, where necessary, consent has been obtained

4. Legal Bases for Processing

Depending on the activity, we may process personal information because:

Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract;
Processing is required to comply with a legal obligation;
Processing is necessary for a legitimate interest, provided that your rights and interests do not override that interest; or
You have provided consent where consent is legally required.

5. Service Providers and Recipients

Where necessary, information may be shared with appropriate third parties involved in operating our online store, such as:

Ecommerce service providers
Payment service providers
Delivery and logistics providers
Hosting and technical service providers
Security and fraud-prevention providers
Accounting and professional advisers
Public authorities where disclosure is legally required

Only information reasonably necessary for the relevant purpose should be shared.

6. International Data Transfers

Some service providers may process personal information outside France or the European Economic Area.

Where applicable, transfers will be handled using safeguards required by applicable data protection law.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and for applicable contractual, accounting, tax, fraud-prevention and legal requirements.

Different categories of information may therefore have different retention periods.

8. Your Data Protection Rights

Subject to applicable law, you may have rights including:

Access to your personal information
Rectification of inaccurate information
Erasure in applicable circumstances
Restriction of processing
Objection to certain processing
Data portability where applicable
Withdrawal of consent where processing is based on consent

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Requests may be submitted to:

support@gabinel.shop

We may need to take reasonable steps to verify the identity of a person submitting a request.

You may also have the right to lodge a complaint with the competent supervisory authority, including the CNIL in France.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies necessary for the operation of the online store.

Optional technologies may also be used for functions such as preferences, audience measurement or marketing where applicable.

Where prior consent is legally required, optional cookies or trackers should only be activated after the required consent has been obtained.

Further information is provided in our Cookie Policy where applicable.

10. Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

No electronic transmission or storage system can be guaranteed to be completely secure.

11. Minors

Our store is intended for ordinary consumers.

Where a person does not have the legal capacity to enter into a purchase independently, authorization or involvement of a parent or legal guardian may be required.