Help & Information
Frequently
Asked Questions
Everything you need to know about shopping, delivery, returns and customer service at GABINEL.
Last Updated: September 16, 2026
Orders & Products
What products does GABINEL offer?
GABINEL offers practical home and everyday living products,
with a current focus on table, serving and kitchen essentials.
Our selection may evolve as new products and collections are added.
How do I know how many pieces are included?
Please check the individual product description for the quantity
or number of pieces included. Products sold as sets should specify
what is included in one set.
Which currency do you use and do prices include VAT?
Prices are displayed in EUR (€) and include applicable VAT unless
clearly stated otherwise. GABINEL's VAT Number is FR87952146108.
Can I receive an invoice?
Yes. Invoices are available for orders. For invoice assistance,
contact support@gabinel.shop.
Payment
Which payment methods do you accept?
We accept Visa and Mastercard. Payment must be successfully
authorized before an order can be fulfilled.
Shipping & Delivery
Where does GABINEL deliver?
We deliver only within supported mainland metropolitan France.
We do not deliver to Corsica, other French islands, French overseas departments or territories, military bases, PO Boxes, or addresses outside our supported mainland delivery area.
How much does shipping cost?
Standard shipping costs €7.99. Qualifying orders of €50 or more
receive free standard shipping.
How long does order processing take?
Orders are normally processed within 1–3 business days.
Our daily order cut-off is 16:00.
How long does delivery take?
Estimated transit time after processing and dispatch is
3–5 business days.
Which delivery company do you use?
We do not use one fixed delivery provider for every order.
A suitable provider may be selected according to the destination,
parcel and operational requirements.
Will I receive tracking information?
Yes. Tracking is provided for shipped orders. Tracking information
may take some time after dispatch to become active.
Returns & Refunds
What is your return period?
GABINEL provides a 30-day commercial return period from receipt
of the order, in addition to applicable statutory consumer rights.
What about the statutory right of withdrawal?
Where applicable to a distance purchase, consumers generally have
14 calendar days from receipt of the goods to notify us of their
decision to withdraw. Full conditions and the Model Withdrawal
Form are provided in our Return & Refund Policy.
Who pays for return shipping?
For returns accepted under our stated 30-day commercial return
policy, GABINEL bears the standard return shipping cost.
Where should I send my return?
Please contact support@gabinel.shop before returning a product.
Approved returns should be sent according to our instructions to:
GABINEL, 49 Rue Pasteur, 33200 Bordeaux, France.
Do you accept exchanges?
Yes. Exchanges are accepted subject to product availability and
the applicable return conditions.
How quickly will my refund be processed?
Once an eligible return has been received and inspected, we aim
to process an approved refund within 3 business days. Refunds are
issued to the original payment method.
What if my order is damaged, incorrect or incomplete?
Contact support@gabinel.shop and provide your order number and,
where appropriate, photographs showing the issue. Where GABINEL
is responsible, GABINEL bears the necessary return or replacement
shipping costs.
Still Need Help?
Email: support@gabinel.shop
Customer Service Hours: Monday–Friday, 09:00–16:00
Response Time: Within 48 hours