Refund policy
At GABINEL, we aim to provide clear and transparent return and refund conditions. This policy explains our 30-day commercial return policy, exchanges, refunds, damaged or incorrect orders, and applicable statutory consumer rights.
This policy applies to purchases delivered to France, the Netherlands, Germany, Austria and Belgium. Returns from all five countries are sent to our return address in France.
Company Information
Company Name: GABINEL
Legal Form: SARL (Société à responsabilité limitée)
Share Capital: €3,000
SIREN: 952 146 108
SIRET: 95214610800016
RCS: 952 146 108 R.C.S. Bordeaux
VAT Number: FR87952146108
Registered Office: 49 Rue Pasteur, 33200 Bordeaux, France
Website: gabinel.shop
Email: support@gabinel.shop
1. 30-Day Return Policy
GABINEL offers a 30-day commercial return period for orders delivered to France, the Netherlands, Germany, Austria and Belgium.
You may request a return within 30 days from the date you receive your order.
Products should be returned in a condition that allows us to verify and process the return. Where reasonably possible, please include the original packaging and any accessories or components supplied with the product.
Reasonable handling necessary to inspect the nature, characteristics and functioning of a product does not affect your statutory rights.
Our 30-day commercial return policy is provided in addition to applicable statutory consumer rights and does not replace or restrict them.
2. Statutory Right of Withdrawal
Where the statutory right of withdrawal applies to a distance purchase, consumers have 14 calendar days from receipt of the goods to notify us of their decision to withdraw from the purchase without having to provide a reason.
This right applies to eligible purchases in all five countries covered by this policy.
To exercise this right, you must send us a clear statement of your decision before the applicable withdrawal period expires.
You may contact us at:
You may also use the Model Withdrawal Form included at the end of this policy. Use of the form is optional.
Unless we offer to collect the goods, you must send them back without undue delay and no later than 14 calendar days after notifying us of your decision to withdraw. The deadline is met if you send the goods before that period expires.
Requesting return instructions does not make your statutory right of withdrawal subject to our approval.
3. How to Request a Return
Before returning a product, please contact:
Please provide:
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Your order number
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The product you wish to return
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Relevant information about the return
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Photographs, where available, if the product is damaged, incorrect or otherwise affected by a delivery problem
We will provide the appropriate return instructions and explain the return shipping arrangements.
Photographs may help us investigate an issue but are not a condition of exercising your statutory consumer rights.
4. Return Address
Returns from France, the Netherlands, Germany, Austria and Belgium are all sent to the following address in France:
GABINEL
49 Rue Pasteur
33200 Bordeaux
France
Please follow the return instructions provided by us to help us identify and process your parcel.
5. Return Shipping Costs
For returns accepted under our 30-day commercial return policy, including eligible statutory withdrawal returns, GABINEL bears the standard return shipping cost.
This applies equally to returns from all five countries covered by this policy, including standard return shipping from the Netherlands, Germany, Austria or Belgium to our return address in France.
Please contact us before sending your parcel so that we can explain how return shipping will be arranged or reimbursed.
Additional costs arising from a customer choosing a premium, express or alternative return service may not be reimbursed unless agreed with us in advance. This does not limit our responsibility for necessary return costs where required by applicable law.
6. Exchanges
Exchanges are accepted for orders delivered to all five countries covered by this policy.
Please contact support@gabinel.shop before returning a product for exchange.
Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss the available alternatives or refund options with you.
Goods returned for exchange are sent to our return address in France. We will explain the applicable shipping arrangements before you send your parcel.
7. Damaged, Incorrect or Missing Items
Please inspect your order after delivery.
If a product arrives damaged, incorrect, defective or an item is missing from your order, please contact us as soon as reasonably possible at:
Please include your order number and, where appropriate and available, photographs showing the issue.
Where GABINEL is responsible for the issue, GABINEL bears the necessary return or replacement shipping costs, including applicable cross-border shipping costs for orders covered by this policy.
Mandatory statutory rights relating to defective or non-conforming products remain unaffected.
8. Refunds
Once an eligible returned product has been received and inspected, we aim to process the approved refund within 3 business days.
Refunds are issued to the original payment method.
Your payment provider or card issuer may require additional processing time before the refunded amount appears in your account.
The 3-business-day timeframe is our commercial processing target and does not restrict statutory refund rights.
Where a statutory right of withdrawal applies, we reimburse eligible payments without undue delay and no later than 14 calendar days after being informed of your decision to withdraw. Unless we offer to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence of having sent them back, whichever occurs first.
We will not impose an inspection or approval process that delays a statutory refund beyond the applicable legal deadline.
9. Original Delivery Costs
Where a statutory right of withdrawal applies to the entire order, we reimburse the eligible standard outbound delivery costs paid for that order.
We are not required to reimburse additional delivery costs resulting from your express choice of a delivery method more expensive than the least expensive standard delivery method offered by us.
For returns made solely under our additional commercial return policy after the statutory withdrawal period, please contact us before returning the goods to confirm whether any original delivery charge is refundable. This does not affect reimbursement required for faulty, incorrect or non-conforming goods or under applicable law.
10. Legal Guarantees
Nothing in this policy excludes or limits mandatory statutory guarantees available to consumers, including the French legal guarantee of conformity where applicable.
Consumers in France, the Netherlands, Germany, Austria and Belgium retain the protection of any mandatory consumer laws applicable to their purchase, including mandatory protections applicable in their country of habitual residence.
Our 30-day commercial return period is separate from statutory guarantees and does not shorten their duration.
Returning goods to France does not remove or reduce these statutory rights.
11. Model Withdrawal Form
You may use the following form if you wish to exercise an applicable statutory right of withdrawal:
To:
GABINEL
49 Rue Pasteur
33200 Bordeaux
France
Email: support@gabinel.shop
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): ______________________________
Order Number: ___________________________
Ordered On: _____________________________
Received On: ____________________________
Consumer Name: _________________________
Consumer Address: _______________________
Date: __________________________________
Signature (only if submitted on paper): __________________
Use of this form is not mandatory if you otherwise provide a clear statement informing us of your decision to withdraw.
12. Contact
For questions concerning returns, exchanges or refunds from France, the Netherlands, Germany, Austria or Belgium:
Email: support@gabinel.shop
Customer Service Hours: Monday–Friday, 09:00–16:00
Response Time: Within 48 hours